My order arrived and there is an error in the personalization of my book. What happens now, can I get a replacement?
Each book, CD and DVD is individually hand made and mistakes happen. If there is an error in your order due to our mistake, we will gladly fix or replace the item and return it at no cost to you. We will ship replacement via media mail or priority depending on original ship method and date needed. We will not ship replacement books express mail at our expense. Errors must be reported within 30 days of purchase.
We are not responsible for errors due to incorrect information that you supply to us. Call us for instructions on the reorder of a replacement.
Thats My Story makes every effort to provide you with the highest quality in personalized gifts. To prevent errors, please double check your order forms before submitting them. Please do not enter the information in all capital letters. We will not be responsible for errors made by you at time of purchase.
Thank you for shopping with Thats My Story and we look forward to producing your personalized gifts.
NOTE: Personalized books and gifts are non-refundable.
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